FAQs

How can I contact Knick Knack Paddy Wack?

You can email us at info@kkpw.com.au where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Australia.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 2 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Zip Pay and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our local warehouse. We process orders between Monday and Friday. Orders will be processed and shipped within 24 business hours

How long will it take to receive my order?

From date of purchase you can expect to receive your order within 1-2 weeks via Standard shipping and within 1-3 business days for Express Shipping

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

How do I return an item?

Please contact us at info@kkpw.com.au

What if the item(s) I received are defective/incorrect/damaged?

Please contact us immediately if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. Please ensure that you let us know within the 30 day warranty period of any defects, incorrect or damaged items.

When will I receive my refund?

All refunds will be credited to your original form of payment. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kkpw.com.au.