FAQs

Is KKPW an Australian business?

Yes — Knick Knack Paddy Wack (KKPW) is a 100% Australian-owned and operated online store, established in 2021 and based in Berwick, Victoria (Technology Design Australia Pty Ltd, ABN 18 547 705 517). We dispatch from Australian warehouses.

How can I contact Knick Knack Paddy Wack?

Email us at info@kkpw.com.au (team available 8am–5pm, Mon–Fri, Melbourne time), chat with Casey — our AI customer-support attendant — on kkpw.com.au any time, or reach us on WhatsApp.

Do you ship worldwide?

We ship free across Australia and offer international delivery to selected destinations at a flat $21 AUD on selected items. Some items are available within Australia only — for those, no international option appears at checkout.

Where do you ship from?

From our Australian warehouses (Melbourne and other locations across Australia).

How much does shipping cost?

Standard shipping is FREE on every order, Australia-wide. Express is a $4.99 flat rate, free on orders over $50 (eligible items). A small number of larger or heavier items may attract a freight surcharge to regional or remote areas, always shown at checkout before payment. International is a flat $21 AUD on selected items.

When will my order be processed?

We process orders Monday to Friday. Orders are dispatched within 24 business hours from our Melbourne warehouse, or within 72 business hours from our other Australian warehouses.

How long will it take to receive my order?

After dispatch, estimated transit is 3–5 business days for metro Standard, 5–14 business days for regional or remote Standard, 1–3 business days for Express (metro), and 10–21 business days for International. Delivery times can't be guaranteed during peak periods once the order is with the courier.

Can I change or cancel my order?

We process orders quickly, so please request any change or cancellation within 2 hours of ordering; after that we may be unable to stop dispatch. Once received, your order can be returned in line with our Returns & Refunds Policy.

What payment methods do you accept?

All major credit cards (Visa, Mastercard, AMEX), Zip (buy now, pay later), and PayPal.

What if I don't receive my order?

If your order hasn't arrived within 30 days of dispatch, contact us at info@kkpw.com.au and you'll be eligible for a full refund.

How do I return an item?

Email info@kkpw.com.au to start a return. Change-of-mind returns are within 30 days, with the item unused and in its original condition and packaging; return postage is at your expense. See our Returns & Refunds Policy for full details.

What if the item(s) I received are defective, incorrect or damaged?

Contact us immediately with your order number and photographs of the item(s). For faulty, damaged or incorrect items we cover the cost of return postage and will arrange a replacement or refund.

When will I receive my refund?

Approved refunds are credited to your original payment method within 10 business days of us receiving and inspecting your return (your bank or card provider may take additional time to post it). If more than 15 business days have passed since we approved your return, contact us at info@kkpw.com.au.