Is KKPW an Australian business?
Yes — Knick Knack Paddy Wack (KKPW) is a 100% Australian-owned and operated online store, established in 2021 and based in Berwick, Victoria (Technology Design Australia Pty Ltd, ABN 18 547 705 517). We dispatch from Australian warehouses.
How can I contact Knick Knack Paddy Wack?
Email us at info@kkpw.com.au (team available 8am–5pm, Mon–Fri, Melbourne time), chat with Casey — our AI customer-support attendant — on kkpw.com.au any time, or reach us on WhatsApp.
Do you ship worldwide?
We ship across Australia, with free standard shipping to metro areas, and offer international delivery to selected destinations at a flat $21 AUD on selected items. Some items are available within Australia only — for those, no international option appears at checkout.
Where do you ship from?
From our Australian warehouses (Melbourne and other locations across Australia).
How much does shipping cost?
Standard shipping is FREE to metro areas, with no minimum spend. Standard shipping to regional and remote areas, and express shipping on eligible items, are calculated at checkout from your postcode and order — you'll always see the exact cost before you pay. A small number of larger or heavier items may attract a freight surcharge to regional or remote areas, also shown at checkout. International is a flat $21 AUD on selected items.
When will my order be processed?
We process orders Monday to Friday (excluding public holidays). Orders are dispatched within 24 business hours from our Melbourne warehouse, or within 72 business hours from our other Australian warehouses.
How long will it take to receive my order?
After dispatch, estimated delivery times are: Standard within Victoria 2–4 business days; Standard interstate metro 3–6 business days; Standard regional or remote 5–14 business days; Express within Victoria 1–2 business days; Express interstate metro 1–3 business days; Express regional or remote 3–7 business days; International 10–21 business days. These are estimates only and can vary during peak periods once your parcel is with the carrier.
Can I change or cancel my order?
We process orders quickly, so please contact us at info@kkpw.com.au within 2 hours of ordering to request a change or cancellation. Once your order has begun processing or has been dispatched, we're unable to make changes. You may still be able to return it under our change-of-mind policy once it arrives, if it's unopened.
What payment methods do you accept?
All major credit cards (Visa, Mastercard, AMEX), Zip (buy now, pay later), and PayPal.
What if I don't receive my order?
If your order hasn't arrived within 30 days of dispatch, contact us at info@kkpw.com.au and we'll investigate with the carrier. If the parcel is confirmed lost, or the carrier can't locate it, we'll send a replacement or refund the order. If tracking shows your parcel was delivered but you haven't received it, please check with neighbours and any safe places, then contact us within 5 business days of the delivery scan so we can lodge an investigation.
How do I return an item?
Email info@kkpw.com.au to start a return and we'll send you the return details. Change-of-mind returns are accepted within 30 days of delivery for unopened items in their original packaging. Approved refunds have a shipping and handling fee of at least $8 deducted (higher for larger, bulky or express items — we'll confirm the amount before you send the item back), and return postage is at your expense. Some items can't be returned for change of mind, including wearables, hygiene and personal-care items, consumables, earrings, chew necklaces, eye masks and clearance items. Change-of-mind returns of gifts receive store credit. See our Shipping & Refund Policy for full details.
What if the item(s) I received are defective, incorrect or damaged?
Contact us at info@kkpw.com.au as soon as possible — ideally within 7 days of delivery for damage in transit or an incorrect item — with your order number and photos of the item, the defect or damage, and the packaging and shipping label. Faulty, damaged and incorrect items are covered under the Australian Consumer Law. Once we confirm the issue, we'll cover return postage and arrange a repair, replacement or refund.
When will I receive my refund?
Approved refunds are credited to your original payment method within 10 business days of us receiving and inspecting your return (your bank or card provider may take additional time to post it). If more than 15 business days have passed since we approved your return, contact us at info@kkpw.com.au.