Shipping & Refund Policy

Shipping

All KKPW orders are dispatched from our Australian warehouses.

• FREE Standard Shipping on every order, Australia-wide — via Australia Post or a comparable carrier.
• Express Shipping is a $4.99 flat rate, and FREE on orders over $50 (available on eligible items).
• A small number of larger or heavier items may attract a freight surcharge for delivery to regional or remote areas. Where this applies, the exact amount is calculated and shown at checkout before payment, so there are never any surprise charges afterwards.
• International Shipping is a flat rate of $21 AUD on selected items. Some items are available for delivery within Australia only — for these, no international option is shown at checkout.

Orders are processed Monday to Friday and dispatched within 24 business hours from our Melbourne warehouse, or within 72 business hours from our other Australian warehouses. We can't guarantee delivery times, especially during peak seasons; once dispatched, orders are in the hands of the courier.

Returns & Refunds

We offer a 30-day change-of-mind return window — you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it (unworn or unused, with any tags attached) and in its original packaging, with proof of purchase. Change-of-mind returns are sent back to us at your own expense, and the original shipping cost is non-refundable. To start a return, contact info@kkpw.com.au. Items sent back without first requesting a return may not be accepted.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item. For these items, the change-of-mind condition, tag and packaging requirements do not apply; we cover the cost of return postage (or reimburse it); and your rights are not limited to 30 days — consumer guarantees under the Australian Consumer Law apply for a reasonable time based on the product.

Items we can't accept for change of mind

For health and hygiene reasons, certain personal-use items (such as chew necklaces and eye masks) can't be returned for change of mind once opened or used, unless they are faulty. This does not affect your rights under the Australian Consumer Law.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — with proof of purchase. Where applicable, we will also refund the standard delivery cost as required under EU consumer law.

Refunds

Once we have received and inspected your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received it, contact info@kkpw.com.au.