Shipping policy
At KKPW, we aim to make your shopping experience simple, transparent, and stress‑free. Below is everything you need to know about how your order is shipped, processed, and delivered.
⭐ Shipping Within Australia
Free Standard Shipping (Metro Areas)
FREE standard shipping applies to metro areas, with no minimum spend. Standard shipping to regional and remote areas is calculated at checkout from your postcode and order, and you’ll see the exact cost before you pay. Orders are delivered via Australia Post or a comparable carrier.
Express Shipping
Express shipping is available on eligible items at the rate shown at checkout.
Freight Surcharge (Large or Heavy Items)
A small number of larger or heavier items may attract a freight surcharge for delivery to regional or remote areas. If this applies, the exact amount will be shown at checkout before you pay, so there are no surprises.
⭐ International Shipping
International shipping is available on selected items for a flat $21 AUD. Some products are restricted to Australian delivery only — in these cases, no international option will appear at checkout.
⭐ Order Processing & Dispatch Times
We work hard to get your order out quickly.
- Orders from our Melbourne warehouse are processed and dispatched within 24 business hours.
- Orders from our other Australian warehouses are dispatched within 72 business hours.
- Orders are processed Monday–Friday (excluding public holidays)
⭐ Delivery Timeframes
We mainly use Australia Post, along with other carriers. Delivery estimates are provided as a guide only and may vary during peak periods, public holidays, or courier delays. Once your parcel is with the carrier, delivery timeframes are outside our control.
Delivery estimates only — not guaranteed.
| Shipping Type | Location | Estimated Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping (Parcel Post) | Within Victoria (same state) | 2–4 business days | Faster for metro areas. |
| Standard Shipping (Parcel Post) | Interstate metro‑to‑metro | 3–6 business days | NSW, QLD, SA, ACT. |
| Standard Shipping (Parcel Post) | Interstate regional / remote | 5–14 business days | WA, NT, regional QLD, rural areas. |
| Express Shipping | Within Victoria | 1–2 business days | Must be within Express network. |
| Express Shipping | Interstate metro‑to‑metro | 1–3 business days | Network coverage applies. |
| Express Shipping | Interstate regional / remote | 3–7 business days | Outside Express network may take longer. |
| International Shipping | Selected countries | 10–21 business days | Only available on eligible items. |
⭐ Tracking Your Order
You’ll receive a shipping confirmation email with your tracking number and a link to follow your delivery. Tracking updates may take 24–48 hours to appear after dispatch.
⭐ Changing or Cancelling Your Order
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 2 hours of placing it at info@kkpw.com.au.
Once your order has begun processing or has been dispatched, we’re unable to make changes or cancellations. In this case, you may still be able to return the item under our Change‑of‑Mind Returns Policy once it arrives.
⭐ If Your Order Hasn’t Arrived
Delivery timeframes are based on Australia Post’s network, and most parcels arrive within the estimated window. If your order hasn’t arrived within 30 days of dispatch, please contact us at info@kkpw.com.au and we will investigate with Australia Post.
If the carrier confirms the parcel is lost in transit, or its investigation can’t locate the parcel, we’ll send a replacement or refund the order.
If tracking shows your parcel was delivered but you haven’t received it, please check with neighbours and any safe places, then contact us within 5 business days of the delivery scan. We’ll lodge an investigation with the carrier. If the carrier confirms the parcel was delivered to the address you provided, KKPW is unable to replace or refund the order.
⭐Wrong Address Provided
KKPW is not responsible for parcels delivered to an incorrect or incomplete address provided by the customer.
⭐Return to Sender (RTS) Parcels
If a parcel is returned to us by Australia Post and the delivery address provided was correct, the order will be treated as a Return to Sender (RTS). In these cases, we can:
- reship the order at the customer’s cost, based on current Australia Post rates; or
- refund the item price minus shipping and handling, with a minimum deduction of $8 (higher for larger or express items; we’ll confirm the exact amount first).
RTS applies when:
- parcel was not collected
- customer refused delivery
- PO Box restrictions prevented delivery
Shipping and handling fees are not refundable for RTS parcels where KKPW is not at fault.
⭐ Where We Ship From
KKPW ships from multiple Australian warehouses, including Melbourne and other locations across Australia.